CETAC Technologies requires a Return Material Authorization (RMA) number be assigned prior to equipment being returned for service. Please contact Customer Support to obtain an RMA number.

The following items are needed to obtain an RMA number:

• Contact name, phone number and shipping address
• Instrument model
• Instrument serial number (where applicable)
• Issue description

Once an RMA number has been assigned, this number should be displayed on the outside of the shipping carton. Please fill out an RMA form and a Safety Report form. Include these forms with your instrument.